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Why Airports should adopt SaaS and the Cloud

Software as a Service (SaaS) is defined as software that is deployed over the internet. With SaaS, a provider (such as Human Recognition Systems) licenses an application (for example, MTrust) to customers as a service on demand, through a subscription, in a “pay-as-you-go” model.

But why should Airports adopt this model and what potential benefits could they unlock by doing so?

MFlow-Why-Better-3Flexibility and Scalability

SaaS and Cloud solutions offer true flexibility and scalability and should give you confidence that the solution will be able to meet both your airport’s current and future demands. For example during an airport’s busy summer or Christmas periods, a SaaS/Cloud solution such as MTrust requires no changes to the core system. It is simply scaled up to cope with the additional demand.

In fact, this flexibility is so crucial that 65% of businesses stated that it was an important reason to move to the cloud1.

MSite-Why-Better-multi-2Automatic software updates, with improved support and maintenance

With SaaS solutions new functionality is available on demand and can be automatically updated with no intervention by the end user, nor any need to update servers, saving on average 18 man days2 a year. This minimises any potential disruption to an airport.

Additionally software Support teams have instant access to your airport’s installation enabling faster resolution to cases and less downtime.

MSite-Why-Better-multi-3Disaster recovery

When airports move to the cloud, they no longer need complex IT disaster recovery plans. Cloud providers take care of most issues, and they do it faster, meaning one less job for an IT department and a cost saving for the airport.

SaaS solutions provide enterprise level redundancy rather than reliance on tape backups and on average resolve failures 4 times faster3 than non-SaaS solutions.

MSite-Why-Better-3Cap-Ex Free

With SaaS solutions, there is no upfront investment in software licensing as services, such as MTrust, are typically pay as you go, so there’s no need for capital expenditure at all. As cloud and SaaS solutions are much faster to deploy, airports have minimal project start-up costs, with predictable ongoing operating costs.

MSite-mobile-why-its-better-1Work from anywhere

All of our solutions are available from anywhere with an internet connection, enabling employees to complete an application for an airport ID pass whilst on the move. As long as employees have internet access, they can work from anywhere. This in turn leads to higher adoption rates amongst end users.


With SaaS, no data is stored client side. Some 800,000 laptops are lost per year in airports alone4, but when everything is stored in the cloud, data can still be accessed no matter what happens to a machine.

This security is extended to the cloud servers, with the level of data encryption provided by systems such as MTrust means that even if a server or disk is stolen, the data cannot be accessed.

The importance of such security should not be underestimated. In July 2014, the ICO (information Commissioner’s Office) fined a Thomas Cook subsidiary, Think W3 Limited, £150,000 after a hacker stole personal details due to poor data security measures on its website.

Over and above the direct financial implications of fines, the reputational damage of a security breach can have a significant detrimental impact to a company, especially in today’s social media society


MTrust and its underlying cloud infrastructure exceeds the security and data protection requirements outlined by UK airport companies.

MTrust has been through a rigorous review process by the data security managers and IT Managers for Gatwick airport, moreover we have built a wealth of experience in working with the Gatwick business management and IT team to deploy their first true SaaS product which has an impact on customer operations

With our background as security specialist in both biometrics and information security our ISO 9001 processes ensure that our products are routinely tested to ensure that our software is not exploited by new security threats vulnerability. All HRS SaaS Products are routinely tested against the Common Vulnerability Scoring System (CVSS) whose the custodian is NIST (National Institute of Standards and Technology), we do this to ensure that our software is protected against the latest security threats.

1 InformationWeek    2 Webroot
3 Aberdeen Group    4 Bloomberg


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