Enabling the passenger
automation revolution
in aviation

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Digitising the passenger journey in and beyond the airport.

Focusing on the biometric digitisation of the passenger identity, MFlow enables a seamless
traveller experience through the various airline, airport and authority checkpoints
before, during and after transiting through the terminal.

Providing a personalised experience and informing the passenger
about relevant information during each part of their journey.

  • End to end airport operational API and dashboard: Airport checkpoints, Flight schedules, and Passenger journey
  • Terminal capacity measurement
  • Passenger queue management, through capacity algorithms
  • Communicate with passengers, through direct and personalised engagement
  • Facial recognition cameras, passively capturing passengers
  • Iris recognition enrolment systems

What can MFlow do
for your business?

  • Improve the passenger experience

    By being able to digitally identify the passenger through each touchpoint of an airport from online check-in through to boarding, MFlow can inform the passenger of stage-relevant information, such as security queues that may effect their journey and when they should arrive, which departure gate they should go to, and when or whether their bag made the flight.

  • Improve airport efficiency

    MFlow manages multi-vendor airport checkpoints and provides a single view of the operational efficiency, enabling real-time responses. Through data, understand insights unique to your airport that affect passenger journeys and experience, allowing fine-tuning and predictability.

  • Increase in airport scale and capacity

    MFlow improves the passenger experience by moving away from generic airport configurations, to specific and informed interventions. Through “airport to airport” trusted traveller functionality, engage in partnerships with destination airports for transit passengers.

  • Increase in passenger spend

    MFlow provides greater insight into the causes of passenger flows, allowing you to fine-tune the key influencers of passenger flows, reduce queues and increase retail dwell time.

Already passengers are
spending on average less than
five minutes in security.

MFlow delivers
for Airports...

End to end multi-vendor checkpoint management

  • Manage check-in, bag drop and e-gate systems under a single online platform, delivering management information across the airport’s checkpoint estate.
  • Gain an operational view of throughput performance down to the checkpoint level, identifying problems as they happen and predicting activity.
  • Future-proofed end to end checkpoint infrastructure investments by allowing different self-service and automation vendor solutions to operate side by side.

Passenger journey management

  • Capture key data about the passengers using iris and facial recognition technology and through various checkpoint interactions, allowing you to efficiently manage, understand and personalise their experience.
  • Biometric technology measures both passenger queues (for example, check-in only) and journeys (for example, start to end of security process).
  • Pin-point accuracy to differentiate passenger journeys by type, such as fast track and country of origin (for example, European Union).

Passenger insights

  • Collate significant amounts of trusted transactional data unique to your airport configuration in the form of an Insights Dashboard.

MFlow delivers
for Airlines and Airports...

A Passenger Operational Database (PODB®)

Create and manage a single digital token that uniquely represents the passenger at each electronic checkpoint.

Combine multiple sources of data help by airports and airlines to determine a full view of the passenger.

Interact with passengers, pre-warning them of issues and keeping them informed every step of the way.

Share passenger identification data, enabling airport to airport cooperation for additional benefits.


MFlow delivers
for passengers...

A personalised, informed and ticketless journey

  • A seamless journey which is faster and less stressful.
  • Inform passengers directly by phone notifications of retail promotions, departure gate details and queue times.

Ease of integration

MFlow is the industry’s only agnostic, end to end checkpoint management software system that integrates with multiple checkpoint vendors. No need to replace any hardware.


The world’s first Passenger Operational Database is a transformational technology delivering a solution engineered around the passenger.

Trusted platform

MFlow passenger journey management is a proven platform since 2010, processing millions of passengers each year.

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