On 10th March 2015, we had the great pleasure of presenting to the Commercial Development, Concessions, Retail & Media conference at Passenger Terminal Expo 2015 at the Porte de Versailles in Paris. Passenger Terminal Expo provides a powerful international platform for the airport and airline sectors to interact and share common issues, goals and solutions about the airport industry, with a particular and unique focus on the terminal.
The conference addressed airport and airline business-critical issues and solutions, providing innovative ideas and progressive thinking for future development and proven measures for maintaining passenger custom and satisfaction – all key to the industry’s future success.
In our presentation we explained how Passenger and Airport Collaboration through Technology (PACT) can ensure both airports and passengers can optimise their relationship with each for their mutual benefit. The presentation covered:
- The PACT ethos
- Pros and cons of using device tracking
- Passenger identity management and its commercial and operational value
- How to achieve PACT