Human Recognition Systems implements autoboarding solution for fast, secure and efficient self-service passenger experience
Human Recognition Systems, a leader in total biometrics, has deployed an automated self-service system at London Gatwick. The world-first trial of the end-to-end biometric solution is currently in use by passengers on selected flights in the North Terminal. Designed to improve security, passenger experience and operational efficiency, the technology has already received positive feedback from passengers, airport and airline staff highlighting the system’s speed and ease of use.
Powered by Human Recognition System’s MFlow solution, integrated with hardware from other specialist vendors, passengers check-in using designated self-service bag drops to deposit their hold luggage and enrol themselves biometrically via unobtrusive iris recognition technology. For passengers travelling with only hand baggage, the enrolment process takes place at security ticket presentation.
The trial programme enables enrolled passengers to pass through automated self-service gates to board an aircraft through the combination of iris recognition and the presentation of a valid boarding card. The system associates the iris template with the passenger’s boarding pass to simultaneously reaffirm a passenger’s identity, ensuring full compliance with airport security regulations.
Chris Baldwin, Change Manager at London Gatwick, says, “At Gatwick we are always looking at how we can improve and enhance the experience of our passengers. This innovative trial is an excellent example of how we are using cutting-edge technology to shape the future of travel through our airport.”
John Tonkiss, CEO at Human Recognition Systems states, “MFlow is already deployed in London Gatwick’s South Terminal for passenger identification and verification. This latest trial uses technology from the same proven platform but applies it to self-service, going a long way towards transforming the passenger experience. We are proud to be a core provider in this project which illustrates how self-service within the aviation space can be used to deliver an enhanced customer experience in addition to driving operational efficiencies.”