MTrust is an Airport ID Pass Application vetting and issuance solution, hosted in the Cloud. It provides streamlined ID Pass management with absolute certainty of identity and powerful tools to transform the Airport ID Centre performance.
MTrust has provided the ID Centre with a raft of workflow, communication, security and compliance tools to reduce the administrative overhead allowing agents to concentrate on security and the issuing of passes.
MTrust provides a personalised dashboard and inbox for each team member that enables them to see what is happening, right now. The Dashboard provides updates on team bandwidth, application progress and ensures that fast-track passes remain at the top of the team’s lists.
For the Authorised Signatories, MTrust gives complete visibility of an application’s progress and removes the need for calls to the ID Centre. MTrust allows workers to create their own profile prior to submitting a pass application. Upon completion, the Authorised Signatories use this applicant information in the MTrust online pass application forms, ensuring accurate data and applications are correctly completed, first time.
Human Recognition Systems also undertook the training of the Authorised Signatories. Delivered in tailored training sessions to over 800 Authorised Signatories across 6 weeks, split across company and pass type. Training was reinforced by the creation of online Training Videos that are available 24/7 within the MTrust system.