Keflavik International Airport

  • 2017
  • Airport ID Centre
In an ever-growing airport, we are
always looking for ways to improve
self-service automation for passengers
and airport staff.

Keflavik International Airport in Iceland has been experiencing enormous growth in passenger traffic since 2010 after the volcanic eruption.

Every year growth has been in double digits and on average growing by 21%.

 

The challenge

The airport was looking to move away from a paper-based process for airport pass applications, aiming to shorten the procedure and strengthen the auditing trail. Approximately 1,000 new airport employees start at Keflavik International Airport for every additional million passengers, and there are also a high number of seasonal employees at the airport. Implementing a paperless, cloud-based system to manage them would therefore be highly beneficial.

The solution

Isavia, which handles the operation and development of all airports in Iceland, instigated a major alteration to its ID pass management process at Keflavik International Airport by adopting MTrust, the online identity assurance tool.

In a visit to another airport’s ID Centre that used MTrust, Isavia representatives learnt about the online pass application process. They were particularly impressed with the interface between MTrust and CEM AC2000 access control system, the same system Isavia uses at Keflavik International Airport. The CEM integration became one of the major reasons for choosing MTrust over other providers.

The challenges associated with facing an average of 21% annual growth year on year are great for Isavia. To introduce new solutions at a faster rate, Keflavik International Airport’s preference was to choose COTS systems with a proven track record and reliable references.

Other key benefits Isavia will gain from adopting Human Recognition System’s tool is the standardisation of the ID pass procedure, the minimisation of manual input at Keflavik International Airport’s ID Office and the elimination of incorrect, invalid and rejected passes. Isavia will also benefit from remote printing of temporary passes with enhanced security features, such as photography to aid visual verification and real-time checking of application validity.

The result

Throstur Soring, Operations Director at Keflavik International Airport:

“In an ever growing airport we are always looking for ways to improve self-service automation for passengers and airport staff. Our massive passenger growth over a short space of time has inevitably led to a parallel growth in employees, which then also leads to a major increase in the number of airport ID passes being verified and issued. We wanted to make the process easier, both for us and the employee. That’s exactly what we look forward to in using MTrust at our new ID Office.”

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