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Installation Engineer

We have an exciting opportunity for an Installation Engineer to join our Customer Operations Team.

Key accountabilities and responsibilities


  • Subject matter expert in the installation of access control and CCTV hardware.
  • Modify / change all hardware configurations to include PC, access control boards and system related peripheral devices.
  • Recommend upgrades to existing technical architecture and site processes.
  • Contribute to the development of technical architectures for systems.


  • Develop a comprehensive understanding of the platform on which Human Recognition Systems rest, e.g. Windows 7 / 8. Including the ability to interrogate networks, services, running applications and system diagnostics with the platform.
  • Generate Issues logs and feedback customer requests to the appropriate Human Recognition Systems team, following each visit.
  • Understanding of web based user interfaces and 3G / Wireless communications.

Physical installation and support

  • Assist Project Consultants with organising stock and preparing outbound equipment/components for each project.
  • Install and commission Human Recognition Systems solutions on customer sites.
  • Work with 3rd parties to integrate Human Recognition Systems solutions/systems.
  • Ensure that the Work Package is followed and the appropriate documentation is completed and signed off by the relevant parties and passed to the relevant Human Recognition Systems team.
  • Ensure all on-site work is carried out in a professional and timely manner and to the standards required by Human Recognition Systems.
  • Recommend improvements where appropriate to installation procedures and ways of working.


  • Provide comprehensive training to all solution super users using the training materials provided.
  • Provide the Customer Support Coordinator with practical feedback which allows training material to be continuously updated to meet user requirements.


  • Complete a ‘job report’ for each site visited – for review with Engineering Manager.
  • Ensure thorough commissioning documentation of configured items, whether it be hardware components or parameters within a fixed peripheral.
  • Ensure all stock items are fully documented, with serial numbers, and details of the intended location are recorded.
  • Generate/create any relevant installation related documentation.


  • Ensure vehicle maintained to appropriate standard at all times.
  • Maintain vehicle stock levels at all times.
  • Adhere to all internal administration processes/ procedures and their respective timelines.
  • Identify and address personal and professional development needs, and show commitment to continued learning.
  • Champion the company’s vision and values and contribute to the development of the culture and identity.



  • 5 GCSE’s – C or above (including Maths and English)
  • NVQ level 3 – engineering related discipline
  • Full clean UK driving license


  • City & Guilds (or similar) – In domestic level electrical installations
  • City & Guilds 17th Edn Wiring Regulations
  • CSCS accreditation
  • Intermediate knowledge of electronic principles



At least 3 years’ experience in one or more of the following areas:

  • Access Control installation
  • Electrical Control systems
  • CCTV System installation
  • Fire Detection system installation

Previous experience of:

  • Configuration and use of Windows 7 / 8 & Microsoft Office products
  • Basic network topology and data communication principles (e.g. 3G / Wireless Communications)

Personal Attributes

  • Excellent communication skills when liaising with colleagues and customers
  • Self-motivated with a positive and enthusiastic personality
  • Friendly, professional and patient approach
  • Professional appearance
  • Excellent work ethic relating to timekeeping, attendance and attitude.
  • Take real pride in all work
  • Strong MS Office skills
  • Demonstrable passion and enthusiasm for the implementation of technology

Get our brochure

  • For further information about Human Recognition Systems and
    our products, select one or more of our brochures from the below and click continue.

  • For further information about Human Recognition Systems, download our brochure.

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