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First Line Customer Advisor

A fantastic opportunity to join a dynamic and creative technology business.

This role is a great opportunity for anyone who has a real passion for customer care and support.

Role purpose

Main responsibilities for this role include:

  • Being the first point of contact for customer queries and requests
  • Using ticketing software (Zendesk) to create, update and close tickets
  • Fault finding hardware, software and network issues
  • Liaise with suppliers to organize services / attendance for hardware and update calendar
  • Track and format data for Service Desk Performance Monitoring
  • Taking and processing orders for additional equipment and spare parts
  • Quoting Service Desk Opportunities
  • Logging jobs onto the internal systems

Key accountabilities and responsibilities

  • Primary first line call taker
  • Using ticketing software (Zendesk)
  • Seeking updates from customers regarding progress on tickets
  • Produce data for Service Desk Reporting



  • 4 GCSE’s – C or above, including Maths and English (or equivalent)


  • Apprenticeship



  • Experience using Office programs


  • Proven customer service experience (telephone and email)
  • Excellent attention to detail
  • Strong organisational and administrative skill

Personal attributes

  • Time management
  • Flexibility
  • Organisational skills

Get our brochure

  • For further information about Human Recognition Systems and
    our products, select one or more of our brochures from the below and click continue.

  • For further information about Human Recognition Systems, download our brochure.

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