The Infrastructure department at Human Recognition Systems just loves helping people, and to facilitate this, we have an opening for a Desktop Support Apprentice. This role is the most important person in IT, the face of the department, and so will be passionate about delivering great customer service.
About the role
You will be comfortable diagnosing & fixing PC HW\SW issues, keen to investigate solutions and share your knowledge with our users. We run primarily Dell hardware with Windows 10, but we’re looking for a logical problem solver rather than expert knowledge.
You will have the opportunity to own the desktop environment at HRS, from deployment to maintenance, with decisions in future direction and technologies. You will get practical hands on experience and will be able to develop technical and commercial awareness, helping support our mission critical systems.
We pride ourselves on preparing staff for an exciting career at HRS, so you will have input on a variety of projects as you choose your path. There will be exposure to enterprise grade solutions, with many avenues to expand your IT knowledge. We’ve got plenty of technology beyond the desktop that you can get involved with – from active directory, mail and application servers, to networking, telephony, and mobile devices. You tell us what drives you, and we’ll provide the pathway for you to further those skills.
You will be passionate about technology, and not just in the work environment. We will be asking you about your hobbies & interests, expecting tech to play a major part in these.
You’ll get to see exactly how we develop, build and deliver our robust (and quite exciting) technology to meet our client’s requirements. You will have the opportunity to contribute great ideas and thinking, helping deliver innovative solutions to our clients just like everybody else in the team.
What does a Desktop Support Apprentice do?
- First line issue logging and support, prioritising requests.
- Using your I.T. skills help troubleshoot and resolve Desktop \ OS \ Software issues, to our office and field based staff.
- Ownership of desktop imaging / build / deployment process.
- Basic Active Directory administration, creating / unlocking accounts etc.
How will you stand out?
Educated to BTEC / A-Level ideally including an IT related subject, but more important will be your real passion for technology and customer service.
Why work with us?
Human Recognition Systems is an award-winning system integrator and consultancy, focused on biometric technology, identity management and video analytics for the purpose of providing secure identity assurance with real commercial benefit. Extensive experience and internal technical resource have enabled us to develop IP software that can be integrated across all biometric platforms ensuring unbiased and reliable recommendations. Genuine customer focus guarantees our recommendations and solutions are personalised to meet clients’ specific requirements.
Our in-house team of technology consultants allows us to customise solution development to specifically meet client requirements; using cloud-based technologies and all biometric platforms including: iris recognition, face recognition, fingerprint recognition, hand recognition and vein recognition. Industry-based best practice and project management methodology, our solution and service offerings help clients realise the full benefit of strong authentication and behavioural analytics.