Go back

Customer Care Advisor

We are an extraordinary technology brand looking for extraordinary people.

From humble beginnings, Human Recognition Systems has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world’s most demanding workplaces. Our customers, including major organisations like airports and construction companies, expect an unparalleled level of innovation and quality from our products and services

From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At Human Recognition Systems, you can expect more.

We have an exciting opportunity for a tech obsessed Customer Care Advisor to join our Operations Team.

 

Key Accountabilities & Responsibilities:

  • Being the first point of contact for customer queries and requests
  • Using ticketing software to create, update and close tickets
  • Fault finding hardware, software, network issues and performing diagnostic checks
  • Liaise with suppliers to organise services/ attendance for hardware and update calendar
  • Track and Format Data for Service Desk Performance Monitoring
  • Taking and processing orders for additional equipment and spare parts
  • Quoting Service Desk Opportunities
  • Logging jobs onto the internal systems

 

The Right person:

Personal Attributes:

  • A demonstrable passion for IT
  • Time management
  • Flexibility
  • Organizational skills

Qualifications:

Essential

  • Proven customer service experience (Telephone & Email)
  • 4 GCSE’s – C or above, Inc. Maths and English (or equivalent)

Experience:

Essential

  • Experience using office programs

Desirable

  • Excellent attention to detail
  • Strong organisational and administrative skills

Get our brochure

  • For further information about Human Recognition Systems and
    our products, select one or more of our brochures from the below and click continue.

  • For further information about Human Recognition Systems, download our brochure.

go back to the top