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Airports do, now why Airlines should measure their passenger flow

For some time now, some of the UK’s leading Airports, including London Gatwick and Edinburgh, have been taking advantage of the benefits of our passenger flow management solution, MFlow. It has given them greater operational control of their airport and enabled them to improve their passenger experience.

mflow-journey-kiosk

Now with the launch of MFlow version 3, we have extended passenger flow measurement benefits to airlines, by introducing the MFlow Kiosk. The Kiosk solution utilises COTS free standing advertising units and allows airlines to optimise staff by using alerts if set thresholds are exceeded thereby quickly identify potential bottlenecks. Staff optimisation is about ensuring that the right amount of staff is in the right place, at the right time in order to achieve the correct staff to customer ratio and prevent bottlenecks from forming. This allows the allocation of staff to problem areas to remove queues and creates operational efficiencies.

These efficiencies can be extended further by easily and quickly accessing historical statistically reliable performance data to enable better forward planning decisions creating an improved customer service. This allows airlines to eliminate bottlenecks through knowledge and forecasting based on predictability.

By measuring and managing passenger flow through their check-in desks, Airlines can:

  • improve customer service
  • reduce passenger queue times
  • ensure efficient staffing levels

MFlow version 3 also sees the introduction of wireless connectivity to the solution and the choice of cloud based or locally hosted operational dashboards.


To find out how MFlow can help you accurately measure passenger flow through your airport, complete the form below or call us today on +44 (0)151 254 2888

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